Acceptable Use Policy

Prohibited activity

Customers and users may not use Ellich to:

• Break applicable law, payment-network rules, sanctions, or third-party rights.
• Commit fraud, process sham transactions, evade chargebacks, launder funds, or misrepresent a business.
• Send unlawful, deceptive, abusive, or non-consensual email, text messages, calls, or promotions.
• Collect sensitive data without authority or expose card, credential, health, biometric, or identity data in inappropriate fields.
• Probe, scan, overload, reverse engineer, bypass authentication, defeat tenant isolation, or introduce malware.
• Share credentials, impersonate another person, falsify audit evidence, or suppress legally required records.
• Use the service for illegal goods, exploitative content, harassment, discrimination, or threats.
• Resell or provide unauthorized access to the service except through an approved partner agreement.

Messaging and customer data

Marketing lists must have a lawful source. Required consent and opt-out evidence must be retained, suppression requests honored, sender identity accurate, and channel-specific rules followed. Transactional messages must not be disguised promotions.

Operational safety

Users must not rely on Ellich as the sole emergency, food-safety, age-verification, accessibility, tax, payroll, or legal-compliance system. Merchants must maintain appropriate offline procedures, reconciliation, backups, and trained supervision for critical operations.

Enforcement

Ellich may investigate, rate-limit, quarantine messages, disable integrations, require remediation, suspend features, or terminate access based on severity and risk. We may preserve and disclose evidence where required by law. When feasible and safe, we will notify the account owner and provide a path to cure or appeal.

Report abuse

Report suspected abuse or security issues to security@ellich.com.