Work through these checks in order before assuming a bug.
1. Same store and time
- Confirm the KDS device is signed into the same store as the POS that fired the order.
- Verify the system clock is reasonable on the device (extreme drift can affect ordering).
2. Routing and stations
- If items appear on the wrong station, your routing rules or product mapping may need an admin update.
- Note one example ticket ID or time to share with your admin.
3. Connectivity
- If nothing new appears while POS is busy, check network stability on the device.
4. Escalation
- If POS shows a ticket as sent but KDS never receives it, capture screenshots and approximate time of the order for support.