Use the POS order builder to keep the order type, guest or table, item details, kitchen work, and payment balance connected.
Start or reopen the correct order
- For counter service, start a new sale and confirm takeout, dine-in, or the configured order type.
- For table service, open the existing table and linked order instead of creating a second ticket.
- Search or reopen the current order when the guest is adding to an existing check.
Confirm the active store and employee identity before adding items.
Add items correctly
- Select the product category and item.
- Complete every required modifier group and choose optional modifiers requested by the guest.
- Set quantity, guest seat or shared assignment, course, and permitted notes when applicable.
- Review item price and modifiers before continuing.
Use item notes for operational preparation details only. Follow the restaurant's allergy procedure; a typed note is not a substitute for required food-safety communication.
An unsent line can normally be removed from the cart. Once a line has been sent, use the supported edit or cancellation action so KDS receives the correct Update rather than silently changing completed kitchen work.
Send production work
Submit the order when the current production items are ready to route. For coursed table service, held courses remain held until the course is fired. Verify the KDS or kitchen-printer route during training and whenever product routing changes.
If the order is submitted but no kitchen work appears, do not repeatedly send it. Check the order state, current station, routing, and KDS connection first.
Review and collect payment
Before selecting Pay, review the order total, discounts, tax, service charge, payments already applied, and remaining balance. For a split table, select the intended check. Wait for payment success, offer the configured receipt options, and confirm the order or check is complete.
Common corrections
- Wrong unsent item: remove or change it before submission.
- Wrong sent item: use the authorized sent-line edit, void, or cancellation flow and confirm the KDS update.
- Wrong table: use the table move workflow so the existing service session and order remain connected.
- Wrong payment: inspect payment state before attempting a void, refund, or another tender.