Help Center / POS & front of house
POS & front of house
8 articles
Orders, payments, shifts, and daily operations at the counter and floor.
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Articles
Orders & tickets
Taking orders at the POS
Updated 2026-08-06
Open tickets, add items, modifiers, and send orders to the kitchen.
Hold, resume, and update POS ordersNew
Updated 2026-08-07
Distinguish order hold from course hold, resume the same draft, update sent kitchen work, park a table ticket, and preserve customer and tax context.
Manage tables, split checks, and close serviceNew
Updated 2026-08-06
Seat a party, move through table service, split or merge checks, and release the table safely.
Split seats, shared items, and payment checksNew
Updated 2026-08-07
Assign seats and shared items, choose a split strategy, protect kitchen routing, pay one check, and print the correct guest checks or receipts.
Attach customers, set tax exemption, and confirm pickupNew
Updated 2026-08-07
Keep customer attachment, tax exemption, age verification, and physical guest pickup as separate order controls.
Adjustments & permissions
Voids, discounts, and manager actions
Updated 2026-08-06
When corrections require permissions and how to keep an audit-friendly flow.
Find, cancel, or refund an orderNew
Updated 2026-08-06
Search order history and choose the correct cancellation, void, or refund action.
Open a cash drawer and close a shiftNew
Updated 2026-08-06
Start a drawer session, record cash activity, and reconcile at closeout.