Use the action that matches what actually needs correction. Ellich keeps the employee, manager approval, reason, amount, order, and payment state in the audit trail.
Remove or edit an unsent item
Before an item is submitted to production, correct its quantity, modifiers, seat, course, or remove it from the cart. Review the new order total before sending.
Correct a sent item
After submission, the kitchen may already be working. Use the supported sent-line edit or void action and enter the required reason. Confirm KDS receives the resulting Update or other expected production change.
Do not add a negative item or duplicate order to imitate a void.
Apply a discount
- Confirm whether the discount applies to one line or the whole order.
- Choose an approved discount preset or permitted amount.
- Review eligibility, reason, tax effect, and the revised balance.
- Obtain manager step-up when the employee does not hold the required discount capability.
Discounting changes the sale price; it does not reverse an already captured payment by itself.
Cancel, void payment, or refund
- Cancel order stops eligible open work. If payment exists, Ellich may require the payment reversal first.
- Void payment reverses an eligible captured payment before final settlement according to provider rules.
- Refund returns an eligible settled amount and must be tied to the original order and payment.
Use the order history workflow to inspect current order and payment state before choosing one of these actions.
Manager approval
When a protected action asks for manager approval, the manager enters their own PIN on the device. Never share or record the manager PIN. Approval permits that action; it does not transfer the manager's full session to the employee.
After any correction, reopen the order and verify line state, production update, payment state, remaining balance, and audit reason.
Line discount, order discount, and tax exemption
A line discount or comp changes one item. An order discount or comp changes the eligible order-level amount. Use the configured preset or permitted value and review the recalculated server totals before payment; do not stack adjustments merely to reach a target price.
Both line and order adjustments can require manager permission and a reason. The manager approves only that protected action with their own PIN. Remove tax is a separate order tax-mode control, not a discount. Use it only for a valid exemption and verify that the order shows Tax is not charged and the revised total.
If an order already has payment, changing a discount or tax setting is not a refund. Reconcile or reverse the original payment through the supported void or refund workflow.