Corrections are normal in restaurants. Ellich is designed to keep clear ownership of who approved a change.
Discounts
- Apply discounts only when your house policy allows.
- If a discount requires manager approval, use the manager flow your venue configured.
Voids and item removals
- Remove or void a line item according to your training.
- If the system asks for a reason code, pick the closest match; this helps reporting.
Manager overrides
- Some actions are blocked for staff roles by design.
- Use a manager login or manager override only on the device and shift where it is appropriate.
Audit
Your organization may export reports for voids and discounts. Treat every action as traceable.