Use Orders for live production work. Each ticket is scoped to the active store and either the selected prep station or All. Read the order or pickup number, service type, elapsed time, ticket type, and station before changing its state.
Mark one item ready
- Open the correct ticket in Orders.
- Select the item row when that item is finished. Select it again only when you must reverse that ready state.
- Watch the progress count, such as 2 / 4 items ready.
- When every displayed item is ready, the ticket shows All ready.
All ready is a status, not a separate production action. It means every displayed line is marked ready. It does not bump the ticket, collect payment, or confirm guest pickup.
Complete or bump kitchen work
Use the ticket's completion button after production is finished:
- A normal ticket shows Complete or Complete order. If the store requires every line to be ready, the button shows Finish items first and stays disabled until all lines are ready.
- When that strict policy is off, completing an unfinished normal ticket requires a second confirmation: Tap again to complete.
- A multi-station ticket shows Ready section. Completing one station section does not finish the other stations. The final section can complete the order after the original items are ready.
After a successful completion, KDS removes the live ticket and shows an Undo action briefly. Use Undo immediately if the ticket was completed by mistake. Later, open Completed and use Recall to return it to the live board.
Understand New, Update, Changes, and Remake
- New is the original production ticket.
- Update is changed work for an order already sent from POS. Match the same order number before deciding it is a duplicate.
- Changes creates the current delta ticket so the kitchen can see updated work. It does not create a new customer order.
- Remake intentionally refires production. Use it only when the food must be made again; it is different from recalling work that was completed by mistake.
Do not create another POS order or press Send Kitchen again merely because an update is slow to appear.
Recall, remake, or print a ticket
- Recall restores bumped work to the live board without asking the kitchen to make a separate duplicate order.
- Remake creates intentional replacement production.
- Print kitchen ticket sends a reprint job through the configured kitchen print route. A successful click means the job entered the print queue; check printer routing or job status if no paper prints.
The KDS header recall shortcut returns the most recently completed ticket in the current station filter. Confirm the order label before using it during service.
Hand a completed order to the guest
The Handed to guest action is available from completed history only when the order is Ready or Completed, has not already been picked up, and payment is fully resolved. If KDS shows Payment due · Finish at POS, complete or resolve payment at POS first; KDS does not override the balance.
After confirmation, KDS shows Picked up and removes the order from active guest-facing handoff displays. This action records physical pickup; it is separate from marking items ready, completing kitchen work, and taking payment.
Refresh safely
Refresh reloads the current KDS data, metrics, and relevant completed history. It does not submit, fire, resend, remake, recall, or duplicate an order. If the board looks stale, verify the connection, store, selected station, and completed history, then refresh once before taking a production action.