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128 articles - 16 categories
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Start with your role
Follow a practical path instead of learning the whole system at once.
Owner or manager
Launch, configure locations, manage people, inventory, reservations, and reports.
Open guide →Front of house
Take orders, run tables, collect payment, handle cash, and find past orders.
Open guide →Kitchen or installer
Understand KDS flow, choose device roles, install the anchor, and pair stations.
Open guide →Guided learning
Learn one complete workflow at a time
Use these public paths for onboarding, practice, and shift-ready verification.
Prepare the first location
Confirm store scope, people, catalog, devices, payments, reports, and launch evidence.
Start workflow →STEP 02Run a dine-in order
Open the order, assign guests and seats, send kitchen work, split checks, and collect payment.
Start workflow →STEP 03Move work through KDS
Read ticket status, mark items and stations ready, complete safely, and recover mistakes.
Start workflow →STEP 04Connect a sale to inventory
Map products, prove deduction, handle out-of-stock policy, and verify refund restoration.
Start workflow →STEP 05Recover when service is offline
Protect open work, identify the failed layer, restore safely, and avoid duplicate actions.
Start workflow →STEP 06Add and govern another store
Enable multi-store, resume setup, switch context, and create safe store groups.
Start workflow →Categories
Pick a topic to see top articles - open any category for the full list.
Getting started
Set up your account, store, and team so you can run service from day one.
Account & store setup
Opening day
POS & front of house
Orders, payments, shifts, and daily operations at the counter and floor.
Orders & tickets
Adjustments & permissions
Kitchen & KDS
Ticket flow, prep stations, and back-of-house coordination.
Ticket flow
Stations & routing
Courses & timing
When something looks wrong
Screens & digital signage
Menu boards, customer-facing screens, templates, schedules, and TV/display setup.
Menu boards
Reports & insights
Owner and manager reporting for sales, tenders, menu mix, dayparts, tips, and closeout.
Hardware & payments
Devices, printers, terminals, and how they connect to Ellich.
Devices & ecosystem
Payments at checkout
Troubleshooting
Common issues and quick checks before contacting support.
Access & sign-in
POS & Station recovery
Support evidence
Kitchen & KDS
Employees & workforce
Employee accounts, PIN access, schedules, time clock, breaks, availability, and time-off requests.
Employees & access
Reservations & tables
Booking setup, waitlist, walk-ins, seating, guest communication, and website distribution.
Booking setup
Customers & CRM
Customer profiles, identity matching, consent, segments, loyalty, rewards, and campaign operations.
Profiles & consent
Website & online ordering
Site Builder pages, reservation blocks, online menus, ordering channels, and publishing boundaries.
Installers & station setup
Install, activate, pair, and operate each Windows and Android station role.
Install & activate
Pairing & network
Updates & recovery
Station roles
Business settings & access
Locations, roles, permissions, taxes, service charges, receipts, and multi-store context.
Business & locations
Marketing & creative
Create governed product campaigns, verify social publication, and interpret measured performance evidence.
Creative projects
Publishing & measurement
Automation testing
What's new
- Run the Operations BoardInstallers & station setup
- Configure and run the Order Status DisplayScreens & digital signage
- Kiosk ordering basicsKiosk & guest ordering
- KDS ticket flow and stationsKitchen & KDS
- Publish schedules and manage availability or time offEmployees & workforce
- Add employees, assign access, and manage POS PINsEmployees & workforce
- Create, preview, and publish V3 menu boardsScreens & digital signage
- Activate, connect, and test Ellich Payments readersHardware & payments
Trending articles
More help
Sales, billing, and account-level requests are handled outside this guide. Use Contact from the header or your account manager.