Use the credential and workspace that match your job. A web password, linked Google account, employee invitation, POS PIN, and device pairing code are different credentials and cannot replace one another.
Sign in to the correct workspace
- Owners and administrators use their Ellich email and password or Continue with Google when that Google identity is linked.
- Employees first activate the invitation sent by their employer, set an employee password, and then use the employee sign-in path. The assigned company and work locations are selected from their access record.
- A six-digit POS PIN unlocks the POS floor after the employee account exists. It is not the web password.
- A browser device user code pairs a screen. It is not a user sign-in code.
If Google is verified but the company does not exist yet, Ellich sends the owner to Set up your store account. Finish that form instead of repeatedly signing in.
Select and verify the active store
The location selector lists only locations available to the signed-in account. It is hidden when only one location is available. Therefore, a missing selector does not always indicate an error.
When two or more locations are available:
- Open the location selector in the admin header.
- Select the intended location and wait for Switching... to finish.
- Ellich changes the server-side location context, updates the backing store, and reloads the page.
- Confirm the location name again before creating products, employees, orders, payments, schedules, inventory movements, or reports.
Do not use a browser tab that still shows another store from an older session without refreshing and checking the current selector.
If a store is missing
An owner or company administrator must grant the user access to the missing store or Store Group in Company → Team & roles. Company roles, store jobs, employee permissions, and POS PINs are separate controls. A manager title alone does not grant every location.
If the selector fails to load, record the exact message and current URL, then refresh once. Do not use a legacy store choice as proof that the organization location switch succeeded.
If you selected the wrong store
Stop before creating another order, payment, refund, stock movement, or configuration change. Switch to the correct location and verify the header. Records already saved remain associated with their original store; changing the selector does not move them.
Use the original order number or safe record ID to locate and correct the record through its supported workflow. Do not recreate a payment or order just to place it under a different store. Ask an authorized manager or support for help when a completed financial record belongs to the wrong location.