Orders do not appear on KDS

Quick checks

1. Same store — POS and KDS must target the same store context.
2. Order sent — Confirm the cashier tapped send / fire to kitchen.
3. Network — KDS needs stable connectivity; if offline, behavior may differ by configuration.

Routing

• If tickets appear on the wrong station, this is a routing or menu mapping issue for admin review.

Next step

• Capture time of order, device name, and whether POS shows the ticket as sent. Share with your admin or support.