Self-service kiosks reduce lines and give guests control. Ellich treats kiosk sessions as guest-facing and must stay safe and clear.
Guest flow
- Guest starts an order on the kiosk.
- They add items and modifiers as required.
- They pay (if enabled) or the order is sent to the kitchen for prep.
Session boundaries
- Staff sessions and guest kiosk sessions should not be mixed on the same device.
- If your venue uses shared devices, follow your internal policy for reset between guests.
Kitchen handoff
- After payment or submission, confirm the ticket appears on KDS for a test order during training.
Accessibility
- Keep text legible; avoid cluttering the first screen with too many choices.