Complete checkout only after Ellich shows the payment result for the current order and amount.
Before taking payment
- Confirm the correct order or split check is open.
- Review subtotal, tax, service charge, discounts, tip basis, payments already applied, and the remaining balance.
- Select the tender requested by the guest. Available card, cash, gift, or other tenders depend on store settings and permissions.
For table service, choose the intended open check before starting payment. Do not collect against the full table when the guest is paying only one split balance.
Card or terminal payment
Keep the payment screen open while the reader is processing. Follow the reader prompts for tap, insert, swipe, tip, or signature as configured. Hand off the order only after Ellich confirms capture or settlement.
- Pending / processing: wait and refresh the existing payment state; do not start a second charge.
- Declined / failed: read the customer-facing message, confirm no capture exists, and then retry or choose another tender.
- Offline queued: the order needs reconciliation. Safe automatic retry is limited by gateway and retained provider references; do not assume every queued card payment will retry automatically.
- Captured / settled: do not charge again. Use the authorized void or refund workflow if the payment must be reversed.
Never enter, store, copy, or send full card data in a note, support request, or screenshot.
Cash and other tenders
For cash, enter the amount received and confirm change against the active drawer. Record a correction through the supported cancellation or refund action rather than altering drawer totals manually.
For any non-card tender, verify the selected tender label and final balance before completing the order.
Receipts and guest checks
A pre-payment Guest check shows a balance due and is not proof of payment. A post-capture receipt uses the completed payment snapshot. Depending on configuration, the customer may choose print, email, SMS, or no receipt.
If printing fails, first confirm the payment result so you do not charge again. Reprint from the completed transaction or order using the existing receipt snapshot. Then inspect the print job and printer route separately.
Reversals
Use Void payment when the captured payment and provider state are eligible for a void. Use Refund for an eligible settled payment. A manager PIN may be required. Always verify the resulting payment state and remaining order balance before telling the guest the reversal is complete.