Hardware and Ellich overview

Ellich manages each device by role so orders, payments, production, receipts, and customer-facing screens remain attached to the correct store.

Start in Hardware Setup

Open the admin Hardware Setup wizard and confirm the active location before registering anything. The guided steps cover:

1. Stations — install and activate the Main POS / Store Edge anchor first.
2. POS — enroll checkout terminals for the correct store and register.
3. Kiosk — assign guest-ordering devices and, for Table Order Kiosk, the intended table.
4. Printers — register receipt or kitchen printers and assign their routes.
5. Payment — activate Ellich Payments and connect the reader used by the POS.
6. Kitchen — enroll KDS devices and choose prep-station scope.
7. Displays — connect customer displays or supported browser-based screens.

Secondary stations depend on the anchor for local store services. Do not pair a KDS, Kiosk, or Customer Display to an anchor from another location.

Confirm each device record

Give each device a name that identifies its physical position, such as Front Register 1 or Grill KDS. Verify its role, location, activation state, and last heartbeat in the device fleet.

For a second monitor physically attached to the POS, use Detect displays and then Use as customer display. Network screens and independent stations require their own enrollment or pairing workflow.

Before service

• Restart the device and confirm it returns to the correct role without asking for a different store.
• Place a controlled test order from POS or Kiosk and verify its KDS route.
• Run a real payment readiness check using the configured terminal workflow.
• Print a test receipt and a kitchen ticket on the intended physical printers.
• Confirm the device heartbeat and connection state after the test.

Changing a device role, location, or payment assignment changes operational routing. Make those changes outside service and repeat the affected tests before reopening the station.

When a device is offline

Check power, store network, the active location, anchor availability, and the device heartbeat. Avoid deleting and recreating the device until its existing activation and assignments have been inspected; a duplicate device record can leave orders or print routes attached to the old identity.