Checkout settings are store-sensitive and affect every new POS or Kiosk order. Confirm the active business and location before making a change, then test the change with a new order.
Open the checkout settings
- Sign in with permission to manage POS settings.
- Select the location you intend to change.
- Open Admin → POS Settings.
- Find Taxes, tips & fees.
If you operate multiple stores, repeat the review for each location that needs the same behavior. Do not assume a setting saved for one store changed every store.
Configure tax rates
Under Tax rates, enter the Sales tax (%) used for taxable menu items. Enter Liquor tax (%) only when liquor is taxed separately in your jurisdiction.
Product taxability still matters. If one item has the wrong tax while other items are correct, review that product's tax classification before changing the store rate.
Configure tips and auto gratuity
Choose whether percentage tips use the subtotal Before tax or the subtotal plus tax and service charge After tax and service charge. Then review the controls that apply to your service model:
- Automatic tip and its default rate.
- POS quick tip buttons and their preset percentages.
- Auto gratuity, including the minimum party size and gratuity rate.
- Kiosk tip behavior and its separate tip-basis setting.
Tip suggestions and auto gratuity are different. A suggestion gives staff or the guest a choice; auto gratuity is applied when its configured rule is met.
Configure service charges by ordering channel
Ellich keeps staff POS and Kiosk service charges separate.
- In POS service charge, turn the charge on or off for staff-created POS checks.
- Choose Percent or Fixed, enter the value, and decide whether the charge is taxable.
- In Kiosk service charge, configure the corresponding behavior for kiosk orders.
- Save the settings.
Changing the POS charge does not automatically change the Kiosk charge. Existing orders may retain the service-charge snapshot created for that order, so use a newly created order when verifying a change.
Configure automatic receipts
Open Admin → POS Settings → Printing & Receipts.
- Turn on Auto-print payment receipt to print the customer receipt after an order becomes fully paid.
- Turn on Auto-print guest check to print a guest check automatically for table service.
- Add an optional Legal footer such as a tax ID or return policy.
- Set Receipt language with a locale such as
en-US.
These settings decide when and how receipt content is produced. Printer registration, default printers, terminal overrides, and print-job status are managed separately under Devices and Print jobs.
Test the complete result
- Create a new controlled POS order with a taxable item.
- If applicable, add a separately taxed liquor item.
- Confirm the tax, service charge, tip basis, and total before payment.
- Complete an approved test payment.
- Verify the payment receipt or guest check prints according to the automatic-print settings.
- Compare the completed order with the receipt and financial report values.
- Reverse the test through the supported cancellation or refund workflow.
If a service charge is missing
- Confirm the correct location is active.
- Confirm the charge is enabled for the order's channel: POS service charge for staff POS or Kiosk service charge for kiosk.
- Confirm the configured type and value are not zero.
- Create a new order after saving; do not rely on an existing order whose values may already be locked.
- Confirm the order summary shows Service charge before collecting payment.
Do not ask the guest to pay twice while correcting settings. If a payment is pending or captured, resolve that payment state before starting another checkout attempt.