Monthly billing agreements and customer House Accounts solve different jobs. A Monthly account creates recurring invoices for an organization or customer. A House Account gives one CRM customer an approved credit limit that can be charged at POS and settled later.
Create a recurring Monthly account
Open Admin → CRM → Billing and select Monthly account. Enter Account name, Billing email, and Description. Add active products under Monthly catalog items, or add an exceptional manual item with an explicit tax class. Review the monthly subtotal, currency, Billing day, and next invoice date.
Choose Email invoice when each issued invoice should be collected through invoice delivery. Choose Auto charge only when the customer will complete provider setup. Select Save monthly account.
For an active agreement, Issue invoice creates the next invoice. Set up autopay starts the hosted setup workflow when required; it does not mean autopay is ready until the account reports Autopay ready. Use Pause, Resume, or Cancel account for lifecycle changes.
Open a customer House Account
Open Admin → CRM → Customers, find the correct customer, and open the customer profile. Under House Account, enter Credit limit, Terms (days), status, and account notes. Select Open house account. Existing accounts use Save account.
The status must be Open for new POS charges. Suspended or Closed prevents additional credit use. Review Current / available because reserved charges reduce available credit even before every statement entry is posted.
Charge the House Account at POS
At POS, attach the approved CRM customer before payment. Select House account as the tender and confirm the amount due does not exceed available credit. If the customer has no configured open account or available credit is insufficient, the payment is blocked.
Select Charge house account only after verifying the customer and amount. The capture flow reserves and posts the credit charge against that customer's account; merely selecting the tender does not complete capture.
Record settlement and inspect the statement
Back on the customer profile, enter the real settlement under Record customer payment. Add the amount and Reference / check number, then select Record payment. The payment cannot exceed the service's allowed balance behavior.
Review statement Date, Type, Status, Order / reference, Due, Amount, and Balance. Use the linked order or payment reference to investigate disputes. A monthly billing invoice, House Account charge, gift card, prepaid balance, and loyalty reward are separate financial instruments and must not be adjusted interchangeably.